
Frequently Asked Questions
We offer a variety of plans tailored to your needs, from budget-friendly options starting at ₱750/month with 20-30 Mbps speeds to our premium plans offering up to 240 Mbps at ₱2550/month. All plans come with unlimited data.
Yes! We offer free installation on all of our internet plans, making it easy and affordable to get connected. You'll only need to pay for the first month of service based on your chosen plan.
Once you sign up, installation is typically completed within 1-3 business days depending on your location.
No, we offer no lock-in period plans, giving you the freedom to cancel or upgrade at any time without penalties.
You can pay your bill through various convenient methods, including online banking, GCash, Paymaya, bank transfers, and over-the-counter payments at our office.
If you're having connection problems, our fast repair service is available to resolve issues quickly. Simply contact our support team, and we’ll have you back online in no time.
Yes, you can reach our customer service team via phone, email, Facebook chat, or by visiting our office for support. We're available during business hours to assist you with any concerns.
Currently, BitsFiber services the areas of Carmen, Danao City, Compostela, Liloan, Consolacion, Mandaue City, and Naga. Contact us to check if your location is within our coverage.
Signing up is easy! You can visit our office at P. Cabatingan St., Poblacion, Compostela, Cebu, call us, or register online through our website.
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